Upstate NY CX Bootcamp
September 17, 2026
10:00 AM - 4:00 PM
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C&S Companies
499 Col. Eileen Collins Blvd.
Syracuse NY
https://www.cscos.com/
Directions
Why CX, Why Now?
In the A/E/C industry, technical expertise is expected. What differentiates firms today is Client Experience (CX).
CX is more than a buzzword — it is a proven growth strategy. Firms that intentionally design and manage the client experience build stronger relationships, increase loyalty, win repeat business, and become the partner of choice in their markets.
Many firms understand CX is important but struggle with:
- Defining what CX means in the A/E/C environment
- Measuring the impact of client experience initiatives
- Demonstrating return on investment (ROI)
- Turning client feedback into meaningful action
The SMPS CX Experience Workshop, developed in partnership with SMPS HQ and informed by SMPS Foundation research, provides practical tools to help professionals lead CX efforts within their firms.
What You’ll Gain
This one-day, hands-on program is designed for A/E/C marketers, business developers, and firm leaders ready to elevate their approach to client experience.
Participants will walk away with:
• A draft CX Charter to help align internal teams
• A Voice of Client framework to gather meaningful insights
• An ROI approach to demonstrate the value of CX initiatives
• Practical tools that can be applied immediately
• A peer network of professionals focused on improving client experience
How the Program Works
- Pre Bootcamp Welcome Session (50 min). Learn what to expect at Bootcamp in this virtual session. Bring your questions.
- In-Person Workshop (6 hours)
An interactive experience combining facilitated discussion, collaboration, and real-world application. Approximately 30% of the workshop is hands-on working time.
- Post Bootcamp Momentum Sessions (50 min). Get answers to your CX questions that came to mind after Bootcamp! Sessions are custom and virtual.
The Experience
This is not a lecture-based program. The CX Experience Workshop is designed to be interactive and action-oriented.
Participants will:
• Assess their firm’s CX maturity
• Map client journeys and identify improvement opportunities
• Explore governance approaches that embed CX into firm culture
• Learn how to translate client feedback into loyalty and growth
• Gain tools to demonstrate measurable business impact
Who Should Attend
AEC marketers, business developers, project managers, and firm leaders who want to strengthen client relationships and position themselves as strategic contributors to firm growth.
Why Attend
Clients expect more than technical excellence — they expect a thoughtful, consistent experience.
After completing the CX Experience Workshop, participants will have the tools and confidence to:
✔ Lead CX conversations within their firm
✔ Demonstrate the value of experience-driven strategies
✔ Strengthen client relationships and retention
✔ Contribute to long-term firm growth
Cost to Attend:
Member: $75
Non-Member: $150
Registration Link:
https://portal.smps.org/events/event-registration/?id=43c3716c-5c79-f111-9b48-7c1e526d0ac4
